Question 1

What is Nexly?

Accepted Answer

Nexly is a returns and exchanges platform for Shopify stores. It gives customers a branded self-service portal where they register a return, swap to another size or another product, or cancel an unfulfilled order — and it writes every step back to the Shopify order. Nexly is built by A.K.B.S. ApS in Kastrup, Denmark.

Question 2

What does Nexly cost?

Accepted Answer

Nexly costs 649 DKK per month per store plus 1.99 DKK per completed return or exchange. Unlimited team seats are included, carrier costs are billed through your own 3PL agreement, and you can cancel any time.

Question 3

Which systems does Nexly integrate with?

Accepted Answer

Nexly integrates natively with Shopify for order lookup, returns write-back, refunds and invoices, and with Shipmondo as its main 3PL/carrier connection for return and exchange labels. Other 3PL setups are supported through the same label workflow.

Question 4

Does Nexly create return labels automatically?

Accepted Answer

Yes. When a customer submits a return, Nexly requests a label from the connected 3PL using the country-specific carrier template, stores the PDF, and emails the label and QR code to the customer with the merchant's own logo and website link.

Question 5

Can customers exchange for a different size or a different product?

Accepted Answer

Yes. Nexly offers both 'same product, another size' and 'another product' from the full Shopify catalogue, checks live variant availability, and — when the new item costs more — sends a Shopify invoice for the price difference before the exchange is shipped.

Question 6

How does Nexly help with the EU right of withdrawal?

Accepted Answer

Nexly implements the 14-day EU right of withdrawal in the portal: customers can cancel a full unfulfilled order or remove individual items with one button, the cancellation is executed in Shopify, and every request is logged with a timestamp as documentation.

Question 7

Can a merchant charge for return shipping?

Accepted Answer

Yes. Nexly supports a self-paid return fee per store — for example 50 DKK — which is snapshotted on the request and deducted automatically from the refund amount in Shopify.

Question 8

What analytics does Nexly provide?

Accepted Answer

Nexly aggregates return reasons, most-returned products, variants returned, what those items are exchanged into, countries, statuses and refunded value, then uses AI to turn that data into ranked insights and concrete next steps per store and per product.

Question 9

Which countries does Nexly support?

Accepted Answer

Nexly is used by Nordic and EU merchants and supports country-specific return rules and carrier templates for Denmark, Sweden, Norway, Germany and the rest of the EU, including manual-return instructions for countries without a free return label.

Question 10

Is Nexly GDPR compliant?

Accepted Answer

Yes. Nexly is operated by A.K.B.S. ApS (CVR 44457415, Gammel Skovvej 6, 2770 Kastrup, Denmark), stores return data inside the EU, offers a data processing agreement and a subprocessor list, and can be contacted at help@nexly.dk.

Returns that feel like part of your brand.

What are you sending back?

What Nexly optimizes vs. a normal return portal.

Three steps to automated returns.

Customer looks up their order

Return or exchange, item by item

Return label is issued instantly

What changed when returns stopped being manual.

From inbox tennis to self-service labels.

Spreadsheets out, warehouse visibility in.

The actual product, not a mockup.

Your returns are telling you something. Nexly reads it.

One price. Everything included.

See Nexly on your own store.

From customer return to your backend